Policies
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ausales@alu-cab.com. Please note that returns will need to be sent to the following address: 9 Aegean Court, Keysborough VIC 3173
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ausales@alu-cab.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ausales@alu-cab.com.
Shipping
DELIVERY FEES
Your delivery fee will vary depending on the size, weight and location of the products you choose to purchase as well as your chosen delivery location. Your delivery fee will be calculated and displayed when you checkout before you purchase your products.
Alu-Cab Australia recommends all deliveries be shipped to an address that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.
P.O. BOXES
The couriers we use will not deliver to P.O. Boxes or Parcel Lockers.
BOOKING CUT OFF TIME
Bookings made by 11.00am EST weekdays can be picked up on the same day by the majority of our carriers.
